Dear Members,
We sincerely apologize for the recent service interruption that may have impacted you and your family, our loyal members. We understand the inconvenience and concern this caused, and we deeply regret the disruption. We truly appreciate the understanding and patience from our great members during this time.
The outage was due to an unexpected loss of connection at our data center and mandated our systems to be moved to our back-up site. We have since made substantial progress in our recovery efforts and continue to be vigilant of any further interruption. At this time, full account functionality has been restored for members, and all outstanding transactions have been processed. We want to reassure members that all of your account information remained safe and secure during this outage.
We recognize how important consistent access to your accounts is and understand the frustration this incident may have caused. Please rest assured that we are taking this matter very seriously and are implementing additional improvements and safeguards to reduce and prevent a recurrence.
While consistent systems were in place and tested, the interruption was unacceptable, our goal is always to deliver services through all channels without interruption, giving you the confidence you need in your credit union. We appreciate you being part of our credit union family.
Sincerely,
Mike Sterry & Board of Directors
